Welcome - We are Goderich’s only bulk food store!

Frequently Asked Questions

How Does Online Ordering Work?

Order Online and pay at check-out.
Receive an order confirmation via email or text.
We pack your order.
Receive an email or text when your order is ready for pickup.
Pickup your order in store or requested curbside.
Pay and exchange deposit jars.

What do you put our food and cleaning products in?

We will put your food or cleaning products in either a:

Free Sanitized Jar
New Sanitized Deposit Jar, or
Compostable Paper Bag

We do our best to give as many free jars as possible; however, there are a lot of factors that

determine what vessel to use (size of jars available, how many we have, liquid vs dry etc).

How does the free jar exchange program work?

Take a jar, leave a jar. This is a full exchange program.

We rely on donations of clean, label free, wide mouth jars with lids.

There are totes outside our front door for drop-off donations.

We then do the work to sanitize them!

We use these jars to pack orders and wait for them to come back, so that we can use them again.

Criteria for donation jars are:

Clean
Lids
Label Free
Wide Mouth

How much are deposit jars?

Our deposit jars are $1.00-$3.00 each. The deposit will be given back when you return the jar - lids too please. New jars will have a deposit applied when you pick up your order.

As a side note: the jars are meant to be brought back so we can reuse them; however, we have noticed that most people are keeping them. :) They are nice jars, but please bring them back, so we have enough jars to fill future orders. If you would like to purchase the jars, just let us know and we can make that happen!

In what units do we purchase a dry food, such as nutritional yeast, in?

We sell bulk dry food in units of 100 grams. You will see the price on the right hand

side stated in $ per 100 grams. So if you order 3 units of nutritional yeast, you are purchasing 300 grams.

The price and quantity will calculate when you go to check out.

We are working on providing more information on the ‘standard’ size of each item sold; however,

we have a lot of items to get through, so please be patient with us.

In the meantime feel free to call us and we will help you gauge how many grams you want of a certain item.

Why compostable paper bags?

We know this isn’t an ideal zero waste option, but given the circumstances we feel this is the best choice.

We have chosen a standard brown paper bag and your compost will love the paper additive.

We can’t wait to start refilling your containers again.

Can I pay with cash?

Yes, we have one till that is able to accept cash.

Do you offer delivery?

We are offering local delivery upon request for a small fee. Please contact us via email info@gemstoneessence.ca or phone 519-441-7640 and we will be able to assist you.

Do you have gift certificates?

Yes, we do! You can purchase gift cards instore and online! We really appreciate the support!

Have a question that isn’t answered here?

Please feel free to reach out to our team with any questions you have.

Phone us 519-441-7640 during business hours or email us info@gemstoneessence.ca